Salon World is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

Salon World takes reasonable processes to protect your personal information once it is in our possession, however we cannot guarantee the security of any information you transmit to us before it reaches us, and this is done so at your own risk.

Please remember, you are solely responsible for maintaining the secrecy of your sign in ID, password, account information and personal information.

Publicly disclosing information, whether it be personal or not, on any public website interactive service such as blogs, reviews and product recommendations can be collected, claimed and/or used to send unsolicited messages by other parties not under the control of Salon World.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes but are not limited to names, addresses, email addresses and phone numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via our website www.salonworld.com.au, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

The Salon World privacy policy only addresses activities from salonworld.com.au servers does not cover the privacy policies of other websites or stores which we do not control, or of companies that Salon World does not own, or of third party partners, advertisers, service providers or the actions of people that Salon World does not employ, manage or control. It is highly recommended that you refer to the privacy policy of any website or store you visit. This includes social media websites such as, and not limited to Facebook, Twitter, YouTube, Pinterest, Google+ or Instagram.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

Please note that in all cases to access or change any personal information, you will be required to submit a valid sign in ID and password for authentication before any changes can be made. If you are denied to access or change any personal information, we will provide a reason why. If you wish to change your account or password, you can do so by signing in to the salonworld.com.au My Account page and follow the instructions. You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, you may contact us in writing. If you have forgotten your password, you may reset your password by visiting the salonworld.com.au sign in page and follow the simple instructions required to request a password reset. Salon World does not utilise the services of telemarketers or call centres, however you may receive a call from our customer service team regarding any account changes, sign up issues, order issues or to validate data where required.

Salon World will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Newsletter & Marketing Communication

Your personal information may be used by Salon World on an ongoing basis for the purpose of marketing communications including new products and offers unless you opt out or we are prevented by law. For example, when you sign up your personal information will be added to our database and may be used by Salon World on an ongoing basis for the purpose of marketing communications including new products and offers. You may elect to stop receiving marketing communications at any time by following the simple unsubscribe or opt-out instructions on any communications you receive or alternatively by contacting our Customer Service team at [email protected] with your specific request.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at: