FAQ

If your order status shows ‘Processing,’ we’re actively packing your order and preparing it for shipment.

If your order status shows ‘Completed,’ you will have received either a tracking number via email for shipped orders or a ‘Ready for collection’ email if you selected Click & Collect.

Our orders are dispatched in the order they’re placed. If your order hasn’t yet been dispatched, it may be due to other orders ahead in the queue.

Additionally, some items on our website are stored at alternate warehouses and may require extra time for collection before dispatch.

To cancel or amend your order, please contact us as soon as possible at sales@salonworld.com.au. While we’ll do our best to accommodate your request, changes cannot be guaranteed and depend on your order status. If your order has already been dispatched, we’re unable to make any adjustments.

We take great care to package products securely for safe transport. However, if you receive a damaged item, please contact us at sales@salonworld.com.au.

For missing items, reach out to us at the same email, and we’ll locate the item for you.

If you receive an incorrect product, let us know at sales@salonworld.com.au, and we’ll work with you to resolve the issue promptly.

Please see our Shipping & Returns page for more details.

If you are having trouble logging into your account please ensure you are using the correct login details.

You can try a password reset if you cannot remember your password.

If you are still having trouble please contact us via email at sales@salonworld.com.au

The payment options currently available are Visa, Mastercard, PayPal and AfterPay.

Coupons are applied at the checkout by entering the coupon code in the coupon box.

There may be a few reasons why your coupon isn’t working.

First check that:

• the coupon is valid for the date you are trying to purchase
• you have entered the coupon with the correct spelling
• you have met the minimum requirements for the promotion
• the product/brands in the cart are included in the promotion

If you are still having trouble please reach out to us via email at sales@salonworld.com.au

If you have tried to search for a particular product and still cannot find it please reach out to us via email atsales@salonworld.com.au.

For shipping estimates, please visit our Shipping & Returns page.

While we strive to provide accurate estimates, please note that we rely on external courier companies, and factors such as demand and location can impact shipping times. This is particularly important during peak periods, such as Black Friday and Christmas.

Shipping prices are calculated at checkout and vary based on your location and the shipping method you choose—standard or express.

Shipping costs are determined by both weight and size, not just location. As a result, furniture items will incur higher shipping rates due to their larger and heavier nature compared to standard products.

Due to the size and weight of our furniture items, all furniture is exempt from qualifying for free shipping.

Unfortunately we are unable to ship internationally at this point in time and only offer shipping within Australia.

We apologise for any inconvenience.

Some orders are eligible for free shipping. Please see the Shipping & Returns page for more information.

*All furniture items are not included in free shipping.

*This is an online only promotion and is not available in-store or over the phone. 

If you’d prefer to have your order shipped instead of using Click & Collect, please contact us by email or phone. We can help arrange shipping and process the payment for your preferred shipping option.

Click & Collect orders are processed Monday to Friday and are typically ready within 1-2 business days. Orders are completed in the order they’re received, ensuring a smooth and timely pickup experience.

*Please note: While Click & Collect orders are not processed on Saturdays, if you have already received a ‘Ready for Collection’ email during the week, you may pick up completed orders on Saturdays between 8:30 a.m. and 2:00 p.m.

If you would like someone else to pick up your order, please provide their full name during checkout. Orders will only be released if the name matches the one provided.

Please see our Click & Collect page for further information.

To register for a trade account please head to our Trade Memberships page and fill out the application form.

*Please note: You will need to upload 1 or more of the supported documents listed on this page in order for you account to be approved.

You will receive an email notification once your trade account has been approved.

*Please note: all applications are manually examined and this may take up 1-2 business days.

If your trade account is denied it may be because you did not meet the appropriate requirements.

Proof of trade qualification is required. You can see the list of accepted documents here.

*Please note: A sole trader ABN alone does not provide sufficient evidence of trade in our industry and the application will be denied.

Unfortunately we do not offer extended trading terms. Although we do offer AfterPay as an alternative.

If you are logged into your trade account and cant see trade pricing it may be due to the following reasons:

• Not all products and brands on our website have a trade discount.
• You may have accidentally set up a standard account instead of a trade account. To set up a trade account you will need to fill out the application form here.

If you are still having trouble please contact us via email at sales@salonworld.com.au

For liability and safety reasons we cannot assist in selection or give advice on professional use products for example but not limited to; colour, peroxide, bleach and other chemical services.

We recommend seeing your hairdresser to discuss the options for all professional hair services.